Refund Policy - Plugin Max - VST Plugin, Synth and Music Plugin

Return & Refund Policy

This is our Return & Refund Policy. We are Plugin Max and our website address is: https://pluginmax.com.

We are unable to offer refunds under any circumstances. This is because payment processors (Stripe and PayPal) do not refund their fees when a refund is processed.

Software Is Not Returnable

Sorry, Software cannot be returned once it has been delivered. Please, contact us if you need any help with ensuring compatibility or finding the right version.

Countries & Policy

Policy url: https://pluginmax.com/refund-policy.
Countries: All countries.
Returns: Not accepted.
Exchanges: Not accepted.

Plugin Max Does Not Return & Refund For The Following Products

Where there is a demo trial available. At Plugin Max we will offer trial versions for products when available, with the sole purpose of allowing customers to try before they buy. We strongly encourage customers to install these trial versions if they are available to ensure they will work on their system prior to purchasing.
Where the serial has been or not registered/activated. At Plugin Max we sell a range of different products with varying registration/activation methods. Once the product has been or not registered, activated or if downloading has commenced, you will not be able to receive a return & refund under any circumstances. Fully functioning products where no license is require are also non-refundable.
Products that were purchased in an incorrect format for your system. At Plugin Max we clearly state on all product pages the relevant information, in regards to a product’s system requirements. Specs for Apple and Windows are show at the description of a product page to indicate the product’s system compatibility. Customers bear the responsibility to have the correct knowledge of the minimum product system requirements.
Individual products that have been purchased within a Bundle product. Any products purchased within a Bundle cannot be returned & refunded individually.
Nonreturnable items. All electronic software downloads and all products from the entire store.

Customers Are Also Advise To Note

This return & refund policy is subject to and should be read in conjunction with the website Terms and Conditions.
As a reseller, we at Plugin Max are require to adhere to each manufacturer’s return & refund policy. In all cases we are unable to grant a return & refund as we must follow each manufacturer’s return & refund policy.
At Plugin Max we frequently offer flash sales and other promotions which are subject to change. Because of this, we cannot offer credit on purchases which were purchase before a sale/or whilst on a separate promotion.
We are unable to offer returns & refunds in form of virtual cash/credit.

If you need any help with ensuring compatibility or finding the right version, please submit a request to our Customer Service team:

Hours Of Operation

* All hours listed are Eastern Time.

Phone Hours

Monday – Sunday | 9am – 9pm

E-mail Hours

Monday – Sunday | 9am – 9pm